Older People are way more skeptical than youthful People that folks will embrace AI-powered buyer expertise bots, in accordance with current analysis from Genesys.
The report was primarily based on knowledge from a survey carried out in 4Q23 amongst 1,000 individuals in the USA age 18 and older.
Some 42% of Child Boomers surveyed say most individuals will embrace AI-powered CX chatbots and voicebots, in contrast with 73% of Gen Z respondents who say so.
Some 88% of Child Boomer respondents say they’re apprehensive about not with the ability to attain a human customer support agent sooner or later, in contrast with 55% of Gen Z respondents who say so.
Half of Child Boomer respondents say individuals’s fears round AI are usually not exaggerated.
Concerning the analysis: The report was primarily based on knowledge from a survey in 4Q23 amongst 1,000 individuals in the USA age 18 and older.
