A mom is fuming amid claims her distraught younger daughter was allegedly ‘mistreated’ and humiliated by a Virgin Australia crew member entrusted to take care of her in the course of the flight.
Chey Gurner’s seven-year-old daughter Charlie flew accompanied on a flight from Melbourne to Tasmania this week.
The little lady was left so traumatised by the harrowing ordeal that she by no means needs to fly on her personal once more.
Her livid mum is now demanding solutions because the airline launched an investigation into the matter.
‘My daughter walks off the flight from Melbourne sobbing her coronary heart out,’ Ms Gurner posted this week.
‘I obtained no clarification from the crew, only a ‘signal right here’ and (they) walked away.’
A livid mom claims her seven-year-old daughter was left traumatised by the ‘mistreatment’ she acquired throughout a brief flight (inventory picture)
It took quarter-hour for Ms Gurner to calm her distressed daughter.
Charlie claimed the Virgin crew member assigned to take care of her gave the lady ‘the chilly shoulder’ and barely supplied ‘her the time of day’.
‘Charlie obtained up in the course of the flight to stretch her legs and go to the lavatory, as a substitute the flight attendant went cross at Charlie and instructed her ‘you aren’t allowed to face up, sit down’,’ Ms Gurner wrote.
‘Charlie then spilt her drink throughout her, completely lined herself and her space in it.
‘Charlie regarded on the flight attendant and as a substitute of coming over and serving to her clear herself up, she obtained stared at and the woman walked away.
‘One other passenger had to assist Charlie clear it up.’
Her daughter continues to be traumatised by the distressing ordeal.
‘To have my daughter say to me ‘Mum, she was meant to assist me. She was so impolite. I by no means wish to fly alone once more’,’ Ms Gurner wrote.
The mom claimed her makes an attempt to lift the matter with Virgin Australia have been stonewalled. Pictured is a Virgin Australia airplane
‘A seven-year outdated little one on her personal and this was her expertise. It’s completely devastating.’
Ms Gurner claimed her makes an attempt to contact Virgin Australia relating to the ordeal have been stonewalled by the airline.
‘I phoned Virgin Australia on the identical Monday and requested to talk with somebody urgently about this matter,’ Ms Gurner wrote.
‘I obtained instructed that I’m unable to talk to somebody through the telephone and that I have to put this in an e mail. I did this.
‘I then wrote on Virgin Australia’s Fb web page about this expertise. They contacted me asking to contact them straight on Fb to debate. I did this.
‘As an alternative of discussing it with me as they mentioned they’d, I used to be instructed that I wanted to submit one other enquiry through their web site, I additionally did this.
‘After asking to be contacted urgently, I’ve now been instructed I would like to attend a minimum of 10 enterprise days for a response.’
Ms Gurner mentioned the expertise had left her ‘mortified’.
‘As an unaccompanied minor, you pay an additional charge for a service on your little one,’ she wrote. ‘This service was not carried out.
‘As an alternative my daughter was left feeling helpless, anxious to journey on her personal, and disheartened.
‘ The individual we instructed her was going to be there to assist her at any time when she wanted, was in truth not there in any respect for her.’
Ms Gurner mentioned she was instructed she would wish to fly to Melbourne Airport (pictured) to make a grievance in individual
Ms Gurner mentioned she once more phoned Virgin and ‘demanded that I be put via to somebody in cost’.
‘I used to be lastly put via, nevertheless, this was after hesitation and being instructed that I once more wanted to place this in an e mail,’ she wrote.
Finally Ms Gurner spoke to a Virgin consultant however ‘obtained nowhere’ and admits the ‘dialog obtained heated’.
Ms Gurner mentioned after repeatedly explaining what had occurred she was instructed she must fly from her dwelling to Melbourne Airport and make the grievance in individual there.
‘This isn’t okay,’ Ms Gurner wrote.
‘All my daughter needs is an apology, somebody to apologise for making her really feel the way in which she felt.
‘All I need is for this woman to pay attention to her disgusting behaviour and to by no means be given the possibility to do that to a different little one.
‘Nobody is taking this severely, nobody appears to care.’
Ms Gurner’s story was backed up by Vickie Woodhead, who opened her dwelling for Charlie to spend the weekend at.
Charlie was truamatised she by no means needed to fly once more, in line with Ms Gurner (inventory picture)
‘It broke my coronary heart after I was speaking to her (Charlie) on the telephone,’ Ms Woodhead wrote in a remark.
‘We had a implausible weekend away and I instructed her this morning that they’ll take care of her trigger she was nervous after which they carried out this to her. Not completely happy.’
The alleged incident horrified different flight attendants posting on social media.
‘I am so sorry to listen to this occurred to your darling lady,’ one wrote.
‘Unaccompanied minors are most positively our most valuable cargo on board and needs to be handled with a lot love and care, to journey by yourself is so thrilling and courageous!
‘Studying this my coronary heart breaks for her! At a MINIMUM, a UM (unaccompanied minor) needs to be often checked on, supplied additional consolation and care, defined noises and bumps they may expertise.
‘There’s all the time time for crew to provoke and prioritise this. There isn’t a excuse.
‘Sending you and your loved ones love and I hope your subsequent expertise is a MUCH higher one.’
A Virgin Australia spokesperson mentioned the airline was ‘actively investigating this matter’.
‘We shall be conserving the visitor knowledgeable of the investigation’s progress and final result,’ the spokesperson mentioned.
Day by day Mail Australia contacted Ms Gurner for remark.
