Comtech has launched of SmartAssist™, a man-made intelligence (“AI”)-backed resolution developed to reply low-priority non-emergency calls with out participating a telecommunicator.
SmartAssist is designed to assist Emergency Communications Facilities (“ECCs”) and Public Security Answering Factors (“PSAPs”) handle name and Web of Issues system volumes through the use of AI chatbots to reply and triage non-emergency calls. The primary of many functions in SmartAssist depends on AI bots programmed utilizing conversational design to grasp the pure language of the caller and resolve the caller’s request with out the necessity for human intervention for non-emergency calls.
“One of the vital challenges ECCs face at the moment is staffing shortages, which might trigger delays in 9-1-1 name answering instances,” stated Jeff Robertson, President of Comtech’s Terrestrial & Wi-fi Networks Section. “Our SmartAssist resolution solves name quantity challenges and staffing shortages by streamlining 9-1-1 workflows with new AI-backed capabilities that may successfully deal with most non-emergency administrative calls with out telecommunicator help. Constructed on Comtech’s industry-leading public security options, SmartAssist additional demonstrates our means to ship progressive first-to-market options that resolve at the moment’s most urgent public security challenges.”
The SmartAssist resolution supplies sturdy AI-backed voice and chatbot capabilities that allow public security clients to leverage custom-made response options for a broad spectrum of low-priority non-emergency caller inquiries, starting from textual content messages and kind creation to international language capacities and efficiency metrics.
SmartAssist Pilot Applications:
Comtech is partnering with a number of businesses and its Subsequent Era 911 clients throughout the US in pre-market trials to combine and deploy SmartAssist in PSAPs related to the Firm’s NG911 networks to boost non-emergency 9-1-1 response charges, successfully prioritize mission-critical calls, enhance situational consciousness, and scale back staffing shortages.
SmartAssist is the primary resolution inside Comtech’s SmartNG portfolio of providers. The Firm’s SmartNG portfolio of providers will allow the convergence of Subsequent Era 911 and AI options to boost and optimize ECC/PSAP workflows. As the primary SmartNG service provided, SmartAssist will considerably improve public security name processing, scale back emergency response instances, and alleviate the impacts of staffing shortages.
SmartAssist integrates with present administrative telephone strains with out requiring modifications to the Name Dealing with Tools, permitting Comtech clients to right away start benefitting from this employees augmentation software.
Comtech is continuous to construct out its SmartNG portfolio, which can embody different interoperable AI-backed capabilities that incorporate language identification, transcription, translation, and superior analytics, amongst different providers. Comtech’s SmartNG portfolio creates new complete public security options designed with the longer term in mind-enhancing emergency response and aiding with staffing challenges.
