Comtech, a world know-how chief, immediately introduced the launch of SmartAssist™, a synthetic intelligence (“AI”)-backed resolution developed to reply low-priority non-emergency calls with out partaking a telecommunicator.
SmartAssist is designed to assist Emergency Communications Facilities (“ECCs”) and Public Security Answering Factors (“PSAPs”) handle name and Web of Issues system volumes through the use of AI chatbots to reply and triage non-emergency calls. The primary of many purposes in SmartAssist depends on AI bots programmed utilizing conversational design to grasp the pure language of the caller and resolve the caller’s request with out the necessity for human intervention for non-emergency calls.
“Some of the vital challenges ECCs face immediately is staffing shortages, which may trigger delays in 9-1-1 name answering occasions,” mentioned Jeff Robertson, President of Comtech’s Terrestrial & Wi-fi Networks Section. “Our SmartAssist resolution solves name quantity challenges and staffing shortages by streamlining 9-1-1 workflows with new AI-backed capabilities that may successfully deal with most non-emergency administrative calls with out telecommunicator help. Constructed on Comtech’s industry-leading public security options, SmartAssist additional demonstrates our means to ship progressive first-to-market options that clear up immediately’s most urgent public security challenges.”
The SmartAssist resolution supplies strong AI-backed voice and chatbot capabilities that allow public security prospects to leverage personalized response options for a broad spectrum of low-priority non-emergency caller inquiries, starting from textual content messages and type creation to international language capacities and efficiency metrics.
SmartAssist Pilot Packages:
Comtech is partnering with a number of businesses and its Subsequent Technology 911 prospects throughout america in pre-market trials to combine and deploy SmartAssist in PSAPs linked to the Firm’s NG911 networks to reinforce non-emergency 9-1-1 response charges, successfully prioritize mission-critical calls, enhance situational consciousness, and scale back staffing shortages.
SmartNG Portfolio:
SmartAssist is the primary resolution inside Comtech’s SmartNG portfolio of companies. The Firm’s SmartNG portfolio of companies will allow the convergence of Subsequent Technology 911 and AI options to reinforce and optimize ECC/PSAP workflows. As the primary SmartNG service provided, SmartAssist will considerably improve public security name processing, scale back emergency response occasions, and alleviate the impacts of staffing shortages.
SmartAssist integrates with present administrative cellphone strains with out requiring adjustments to the Name Dealing with Tools, permitting Comtech prospects to instantly start benefitting from this employees augmentation device.
Comtech is constant to construct out its SmartNG portfolio, which can embody different interoperable AI-backed capabilities that incorporate language identification, transcription, translation, and superior analytics, amongst different companies. Comtech’s SmartNG portfolio creates new complete public security options designed with the longer term in mind-enhancing emergency response and aiding with staffing challenges.
