Paiva acknowledged for ongoing dedication to creating accountable synthetic intelligence and industry-specific options that empower corporations to remodel their buyer expertise
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Paiva’s deal with accountable synthetic intelligence (AI) ensures Talkdesk clients can profit from the expertise with out concern for hallucinations, bias, and different AI dangers.
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The distinguished worldwide annual awards program honors standout AI and machine studying options, corporations, and leaders.
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Talkdesk leads AI developments in buyer expertise (CX), together with progressive generative synthetic intelligence (GenAI) options to drive higher outcomes alongside the client journey.
SAN FRANCISCO, July 02, 2024–(BUSINESS WIRE)–Talkdesk®, Inc., a world supplier of synthetic intelligence (AI)-powered buyer expertise (CX) expertise that serves enterprises of all sizes, at the moment introduced that Talkdesk Chief Govt Officer (CEO) and Founder Tiago Paiva has been named “Finest Synthetic Intelligence (AI) Firm CEO” within the seventh annual AI Breakthrough Awards Program by AI Breakthrough, a number one market intelligence group that acknowledges the highest corporations, applied sciences, and merchandise within the international AI market at the moment.
Underneath Paiva’s management, Talkdesk has remained on the chopping fringe of creating AI-driven developments in buyer expertise to allow higher self-service, agent-assisted service, high quality administration, workforce administration, and enterprise intelligence for enterprises worldwide. Since 2018, the corporate has been innovating and including groundbreaking, accessible AI and GenAI options throughout its flagship Talkdesk CX Cloud™.
In 2021, Paiva noticed a chance to decrease the barrier to AI adoption for buyer expertise by introducing Talkdesk Trade Expertise Clouds™. These CX platforms embody vertically skilled AI fashions, specialised workflows, and integrations delivered out of the field to allow environment friendly self-service and reside service use circumstances for banks, insurance coverage carriers, healthcare suppliers, and retailers. Embracing Paiva’s imaginative and prescient that buyer expertise isn’t “one measurement matches all,” Talkdesk continues to ship industry-specific improvements that speed up worth sooner and extra merely than legacy CX options.
Paiva championed accountable AI deployment that’s clear, accountable, and adaptable, with the industry-first launch of AI Coach in 2021. Underneath his management, Talkdesk has repeatedly expanded this suite of human-in-the-loop instruments. The corporate stays dedicated to making sure that GenAI does no hurt to a enterprise or its clients, supplies the best degree of personalised experiences, and provides extra companies entry to its advantages.
In current months, Talkdesk has launched a number of groundbreaking and industry-first GenAI improvements in CX, together with Talkdesk Navigator, temper insights, Talkdesk Ascend Join, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare.
The mission of the AI Breakthrough Awards is to honor excellence and acknowledge the innovation, onerous work, and success in a variety of AI- and machine learning-related classes, together with generative AI, pc imaginative and prescient, AIOps, deep studying, robotics, pure language processing, industry-specific AI functions, and lots of extra. This 12 months’s program attracted greater than 5,000 nominations from over 20 totally different international locations all through the world.
Supporting Quotes
Steve Johansson, managing director of AI Breakthrough, mentioned: “Tiago Paiva’s pioneering spirit has demonstrated distinctive foresight and management in making Talkdesk a formidable drive amongst AI platforms. We’re honored to acknowledge Tiago Pavia as Finest Synthetic Intelligence Firm CEO for understanding that customer support isn’t one measurement matches all. The corporate helps extra companies get worth out of AI of their CX technique. In an period the place AI implementation introduces considerations about legal responsibility, bias, and accuracy, Paiva continues championing accountable AI practices.”
Tiago Paiva, chief government officer and founding father of Talkdesk, commented: “The Talkdesk crew stays tireless in advancing our mission to rid the world of dangerous buyer experiences via AI. This unimaginable recognition from AI Breakthrough belongs to everybody at Talkdesk, in addition to our companions and international clients who reveal how they worth their clients by delivering glorious CX. We’ll proceed to innovate with easy but efficient AI that helps corporations of all sizes remodel their buyer expertise.”
About Talkdesk
Talkdesk® is on a mission to rid the world of dangerous buyer expertise. With our cloud-native, generative AI-powered CX platform, purpose-built {industry} options, and extensible AI choices, we empower enterprises within the cloud and on-premises to ship distinctive buyer experiences that make them extra aggressive, develop income, scale back prices, and supply operational efficiencies. With specialised workflows and integrations delivered out of the field for our Trade Expertise Clouds, Talkdesk accelerates worth for our clients sooner and extra merely than legacy or one-size-fits-all options.
Partnering with enterprises globally, we ship steady innovation and breakthrough outcomes. Our dedication to reliability and safety, paired with our observe document of delivering on guarantees, units us aside within the {industry}. Elevate buyer experiences, streamline operations, and enhance income with Talkdesk. Corporations that love their clients use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and firm names are emblems™ or registered® emblems of their respective holders. Use of them doesn’t suggest any affiliation with or endorsement by them.
About AI Breakthrough
A part of Tech Breakthrough, a number one market intelligence and recognition platform for international expertise innovation and management, the AI Breakthrough Awards program is dedicated to honoring excellence in Synthetic Intelligence applied sciences, providers, corporations, and merchandise. The AI Breakthrough Awards present public recognition for the achievements of AI corporations and merchandise in classes together with Generative AI, Machine Studying, AI Platforms, Robotics, Enterprise Intelligence, AI {Hardware}, Laptop Imaginative and prescient, and extra. For extra info go to AIBreakthroughAwards.com.
Tech Breakthrough LLC doesn’t endorse any vendor, services or products depicted in our recognition packages, and doesn’t advise expertise customers to pick out solely these distributors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC group and shouldn’t be construed as statements of reality. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, together with any warranties of merchantability or health for a specific function.
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Contacts
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